Many medical centres focus more on offering healthcare services alone. But efficiency and comfort are just as crucial to the patients. Granted, a patient shows up in the hospital to get treated for an ailment or injury. It helps improve their quality of experience when they don't have to wait in line for hours, use frail, unstable furniture, walk on dirty floors or, worse, deal with rude staff.
If you are trying to make your medical centre more inviting, here are a few factors you should consider.
Invest in High-Quality Furniture
Whether it's at the lobby, in the examination room or in the ward, all patients need access to proper, high-quality furniture. An old bed or an uncomfortable chair makes the experience disconcerting for a patient who's probably in immense pain or frustrated.
Purchase stable, durable and comfortable furniture that will make patients enjoy your service.
Friendly Staff Members
The first step towards making sure that your staff members are kind and welcoming to patients is by accommodating their needs first. Are they well paid? Do they have the necessary equipment and stationery needed to work? Do they have access to benefits? Are they overworked?
When the staff members are comfortable, they have no problem helping a lost patient find directions or console a patient who just lost their loved one, and so on.
Ensure Order and Hygiene
Research shows that dirt and clutter can be a trigger for stress. When a patient shows up at your medical centre, they are most likely in distress. It doesn't help their case if they have to wait or be attended in areas where needles, used gloves, vomit, blood and all manner of dirt is either strewn all over the floor or is within sight.
Order and hygiene are paramount for a welcoming hospital environment.
Add a Bit of Style
Anything from using subtle warm colours to paint the walls tp beautiful artwork and art pieces adorning the waiting/consultation rooms to live plants in different corners will do the trick. Do away with unpleasant posters about various severe illnesses on the walls, dull colours or a generally unattractive atmosphere.
That said, when your medical Centre is a multicultural healthcare centre, you get to stand out as a valued place for patients from all races and backgrounds to access quality health services.
It's the little things that you do, the effort you invest and the special care you give that ensures you get to run a great practice. When your patients and visitors are happy, it guarantees your success in the long term.Share